本政策仅适用于中国大陆地区（不含港澳台地区）通过合法授权代理商销售给个人消费者的万丽显卡产品，具体以“万丽售后服务”小程序产品序列号查询结果为准。
服务内容：产品自售出之日起7日（含）内，若发生硬件故障，消费者可凭相关凭证享受 DOA服务，即退货退款。
申请条件：
a) 产品存在非人为损坏的硬件故障；
b) 产品包装及所有附件齐全完好；
c) 提供有效的原始购买凭证。
申请途径：需联系原购买商家申请退货退款。
服务内容：产品自售出之日起15日（含）内，若发生硬件故障，消费者可凭相关凭证享受 DOA服务，即更换同型号新品。
申请条件：
a) 产品存在非人为损坏的硬件故障；
b) 产品包装及所有附件齐全完好；
c) 提供有效的原始购买凭证。
申请途径：需联系原购买商家申请更换
保修期限：万丽提供3年免费保修服务。
保修起始日：产品依据购买凭证日期起计算；若无法提供有效购买发票，将按产品序列号对应的出厂日期起算。
附件保修：随产品附带的原厂线材等附件，保修期为1个月。
a) 产品保修期内，经万丽售后服务中心检测在保修范围内的硬件故障，万丽提供免费保修服务。
b) 产品已过保修期或符合本条例【非免费保修范围】条款中的任何一条，将不适用免费保修服务，将原物返还。
个人送修方式：关注万丽官方公众号“万丽Manli”，点击菜单栏“快速售后”，或者使用微信扫一扫官网【快速售后】二维码，按照提示填写相关信息后送修产品。
送修运费说明：产品送修运费遵从寄方承担原则，消费者直接送修产品需承担运输费用，万丽售后服务中心有权拒收到付的快递；万丽售后服务中心寄回产品给消费者时，由万丽承担运输费用。
注：
a) 消费者需妥善处理送修产品，万丽建议采用作业规范的运输公司，避免后期出现货损等纠纷，消费者寄件产生的物品损坏由消费者自行承担；
b) 消费者需在产品上面标明不良原因，以便于万丽售后工程师快速排查出故障。
c) 消费者送修产品时，请不要附带其他非送修产品，万丽概不负责保管。
d) 万丽售后服务中心在寄回返修件时，不保证使用消费者寄送时的包装盒寄回。
e) 万丽不支持个人送修服务的产品，请联系购买经销商送修。
自万丽售后服务中心收到返修件当日起，常规情况下10个工作日内完成维修。 如果遇到特殊情况，如电子元器件缺货，万丽售后服务中心会电话联系消费者做相关说明，并根据实际来料时间延长售后服务时间。
以下情况不在免费保修范围内：
1、超出保修期限：产品已超出规定的保修期；
2、产品信息标签无效：产品信息标签（包含：序列号标贴或产品料号识别码）如撕毁/涂改/缺失/磨损至无法辨认等情况、伪造产品信息标签、或产品信息标签与实际产品实物不符；
3、非正常使用或人为损坏。
a) 使用维护不当：未按消费者手册操作、保管不当、超出产品界定适用范围使用；
b) 意外损坏：因跌落、挤压、撞击、进液、受潮、氧化腐蚀、电涌等导致的损坏；
c) 非设计工况使用：超规格使用、持续性高强度负载、特殊测试用途、频繁插拔接口、挖矿等非设计工况使用。
4、未经授权的改装或维修
a) 消费者自行或委托第三方人员通过私自拆机、检修、改装设备、变更内部组件、修改线路、组装装配不当等方式，导致产品故障与损坏的；
b) 擅自修改、修复、变更产品原有规格参数，或私自安装、添加、扩展非万丽原厂销售、授权、认可的配件，导致产品故障与损坏的。
5、软件及数据问题
a) 本产品免费保修服务仅覆盖保修期内正常使用状态下的硬件故障及常规固件问题，不包含任何软件问题、消费者人为操作造成的各类故障；
b) 因消费者自行安装软件、擅自更改设备参数设置不当，引发设备使用异常、故障的；
c) 因第三方软件、计算机病毒侵袭导致的设备故障，以及产品维修、更换过程中产生的软件、数据资料丢失问题。
6、自然损耗与外观变化
产品出现生锈、变色、外观纹理装饰改动、自然磨损、设备正常老化等情况，仅为外观改变，未影响设备正常运行、操作功能及整体性能的。
7、不可抗力及特殊环境原因
a) 因战争、恐怖事件、火灾、水灾、地震、雷击等不可抗力因素造成的产品损坏；
b) 因有毒物质、疫病虫害、辐射污染等特殊环境因素影响，导致产品无法正常使用的。
数据备份：送修前，请务必自行备份并移除设备中的所有个人数据及隐私信息。万丽售后服务中心在维修过程中不承担数据备份责任，且有权为维修需要清除设备数据。万丽不承担因第三方软体或电脑病毒所引起的问题或故障，以及在维修或更换过程中导致的软体、资料遗失之责任。
信息授权：万丽公司为了使维修服务更便捷，需采集、传输及处理您必要的个人数据。因此，您的个人数据可能会被传输至万丽公司或其在任何国家的分支公司进行处理，但任何对您个人数据的使用都将严格接受万丽隐私条款的保护。
在保修期内将产品送至万丽售后服务中心并不代表该产品将获得免费维修。在收到产品后，万丽公司有权检查购买凭证（发票）及保修服务需求的有效性。如果产品已过保修期或符合本条例【非免费保修范围】条款中的任何一条，您的保修需求将被视为无效。如果您的保修需求被视为无效，万丽公司将以电话形式通知不符合免费保修范围，并将原物返还。
当您的产品维修完成后或您不同意维修，万丽将通过维修服务流程通知（例如电话通知、短信息通知等）您取回您的产品。如果您未取回您的产品，或按照您提供的地址无法送达，万丽将在60天内保管您的产品。在此期限过后，万丽将根据您申请维修服务时所提供的联络资料再次通知您取件。如您仍未前来取回您的产品，万丽公司保留包括向您索赔保管费用、按照适用的法律法规处理产品以及任何对于未支付费用的法律留置权等权利。
保修状态查询：官方服务公众号“Manli万丽”-快速售后-万丽售后服务小程序
客户服务热线：400-852-9852
1、本保修条款独立于您所购买产品适用的其他任何保修条款，但并不会以任何方式影响或限制国家法定的保修条款。超出国家法定要求的时间外，按照万丽保修政策为消费者提供售后维修服务。
2、万丽可根据国家法律法规变化及维护交易秩序、保护消费者权益需要，不定期修改本保修条款。
3、如本保修条款的修改限制您按照本保修条款所应享有的权利，我们会以公告的方式通知您，请您及时关注万丽官网发布的各项公告。如对本规则的修改有疑问，您可以在公示期内反馈至万丽售后服务中心，经本公司解释后，如您不同意本保修条款的修改，您可以不再使用本保修条款的服务，如您继续使用本保修条款或未在公示期内提出异议，视为同意本保修条款的修改。
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